We want you to be completely satisfied with your purchase from TABHU JEWELRY. If you need to return an item, here is our policy.
1. Return Window
You have [14/30] days from the date of delivery to request a return or exchange.
2. Eligibility
To be eligible for a return, the jewelry must be:
- Unworn and in its original, undamaged condition.
- In the original packaging with all tags attached.
Non-returnable items:
- Custom, engraved, or personalized pieces.
- Items marked as “Final Sale.”
- Pierced earrings (for hygiene reasons) [Optional: Remove if not applicable].
3. How to Start a Return
To initiate a return, email us at [Insert Email Address] with your order number and the reason for the return. If your return is accepted, we will send you the return address and instructions.
Note: Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs
- Defective or Incorrect Items: We cover the return shipping costs.
- Standard Returns/Exchanges: You are responsible for paying the return shipping costs. Original shipping costs are non-refundable. We recommend using a trackable shipping service.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within [5-7] business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
6. Damages and Issues
Please inspect your order as soon as it arrives. Contact us immediately if the item is defective, damaged, or if you received the wrong item so we can resolve the issue right away.